Return Policy for Customized Products

Special Note on Customized Products:

Given that our offerings are customized products, each crafted uniquely to meet our customers' specific needs and preferences, we've implemented a special confirmation process before shipment to ensure your satisfaction. Prior to dispatch, we'll send detailed photos or videos of your product to your email address for a thorough review and any necessary adjustments to the design. This step is crucial for you to make the final check and ensure the product aligns perfectly with your vision.

Return & Exchange Policy:

Pre-Shipment Confirmation: Upon receiving the product images or videos, please carefully examine and confirm the design. If there are any dissatisfactions or modifications needed, promptly reach out to our customer service team via email at service@tonysmithshop.com. We'll do our utmost to accommodate your reasonable requests.

Post-Shipment Policy: Once the product is shipped, we do not offer returns, except in cases of product quality issues. This is due to the unique nature of customized products, which are made-to-order and may not be easily resold.

Product Quality Issues: If you receive a product with quality issues, such as material defects or craftsmanship flaws, please initially contact our customer service team via email at service@tonysmithshop.com, providing a detailed description of the issue along with photos or videos as evidence. We'll promptly address your return or exchange request to safeguard your rights.

Return Process: Upon confirmation of a quality issue, we'll guide you through the return process. Please return the product in its original condition and packaging, following our instructions. Shipping costs for returns due to quality issues will be covered by us.

Exchange Policy: For exchanges arising from quality issues, we'll initiate the replacement process upon receipt and verification of the returned product. All expenses related to the exchange, including shipping, will be borne by us.

Important Notes:

Inspect your product promptly upon arrival and notify us immediately of any issues to expedite resolution.

Customized products, once shipped, are non-returnable due to changes in personal preferences or incorrect size selection, which are not considered quality issues.

We reserve the right to interpret and modify this return policy, and any changes will be promptly communicated via our official website or email.

Thank you for choosing our customized products. We're committed to providing exceptional service and products that exceed your expectations.